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  • About ZajalVip

  • WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?

    Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!

  • HOW CAN I TRACK MY ORDERS & PAYMENT?

    After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited (SingPost).

  • WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

    The flat-rate handling fee is S$5.99 and it is only applicable to normal samples. For free samples, they are fully paid for and there are no additional charges to deliver the free samples.

  • Shipping

  • HOW CAN I CHANGE MY SHIPPING ADDRESS?

    By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

     

  • HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

    After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

  • Tax

  • WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?

    Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!

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